Important Notes on Shipping

1. Make sure the address provided upon check-out is clear & correct for us to best help & manage logistics & delivery.
2. Every products are careful QC & packed prior to shipping, in case you find out defects upon receiving, please do NOT hesitate to reach us to report.

Where do we ship?

We ship our products globally with our designated courier. 

How much does shipping cost?

• Free shipping available for orders delivering within Hong Kong SAR & Macao SAR.
• For orders delivering international destinations, each order will be charged for HKD $250- on delivery fee. Please contact customer service for assistance.
• In case of any applicable tax, customers are fully responsible for the payables.
• Delivery is handled by DHL/FedEx/SFExpress.

How long does shipping take?

For in-stock items: 

• Shipping within Hong Kong SAR & Macao SAR: 2-5 Working Days*
• Shipping to international destinations: 5-10 Working Days*

For Make-to-Order items:

• Shipping within Hong Kong SAR & Macao SAR: 4-6 Weeks*
• Shipping to international destinations: 5-7 Weeks*

*Working Days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.

Delivery schedule will be affected by seasonal/ holiday effects, we ask for your understanding.

How will I know when my order ships?

We will send you an email including your tracking number as soon as your order ships.

Lost Package

If your package is lost in transit, please e-mail us right away. We will do our best to find a resolution. Please do not hesitate to contact us via Whatsapp within 24 hours upon receiving notice on lost package.

International Taxes & Duties

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subjected to the nation's/ state's taxes and/or local duties.

These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates.

 

Disclaimer
The delivery time of the goods depends on the delivery situation of the logistics company. In the event of any unpredictable factors (including epidemic, weather or traffic factors), the delayed delivery service is not within the control of the company, Dear Stones Club Limited.

 

Customer Service:
Whatsapp: +852 8494 3830

Please share with us your enquiries & we will get back to you the soonest we can!

Customer service via Whatsapp : +852 8494 3830